![]() ![]() In the Superior Suites, the bathrooms are small. And, the rooms are quiet - no street noise or noise from adjoining rooms. And, the renovations fixed what had been a tendency for the HVAC to be spotty, depending on the room. I found the beds in all three rooms terrific. Across the board, when I raised an issue, someone tried to make things better. First, the good: The service continues to terrific, and greetings from the staff are genuine and caring. Two were in Superior Suites, and one was in a Rosewood Suite. Although this is specifically about a stay in November 2022, it relates more generally to the renovated rooms at The Carlyle - and here, the 11/22 stay was our third in a renovated room. New York | 0.48km from Nectar Cafe This is my third review of The Carlyle over the years (across probably 25 stays), and, sadly, the first one where I didn't feel I could give the hotel five stars. The rooms in the hotel are very good and good value for money, but for the work at the front desk, remind the Chinese compatriots to pay attention! It was almost a month before I received the automatic cancellation. They did not collect the money but brushed up the pre-authorization, and did not release the pre-authorization when I left. The pre-authorization will be after I left. They said that they didn’t collect more money. I checked this matter with them when I checked out. ![]() I didn’t receive more than five hundred dollars in the morning, but I returned a hundred dollars. The lady who came to check did not apologize and said that there was no problem. What should I do with this money? The man said that he will be able to return it to me. Then the person came out and checked that they didn't collect more money, everything was OK, then I asked. When I showed the text message of payment, he went to the office and said something to another person. I didn't point out that he didn't explain this to me. He brushed a hundred and then brushed for 590 dollars. I had to pay a hundred for the prepayment of the house. It was unfortunate that I met an Oolong front desk man and gave me two pre-authorizations. Many people in the lobby elevators wear clothes to highlight New York fashion. Two bottles of Evian mineral water are delivered every day. The rooms are small but beautifully furnished. New York | 0.41km from Nectar Cafe The hotel is very close to the Metropolitan Museum of Art and a walk takes place. ![]()
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